Refund Policy

Participation in Competitions:

To partake in competitions hosted by Dreaminninngs, users are required to utilize funds from their account.

Refund Eligibility:

Refunds may be considered under specific circumstances, delineated below:

Refund Conditions:

1. Technical Problems:
   In the event a user encounters technical glitches or issues while navigating Dreaminninngs or its mobile application, hindering their participation or access to their accounts.
2. Contest Cancellation:
   In the event of Dreaminninngs canceling a contest for any reason, users may request a refund of their entry fees by contacting us within 48 hours of the transaction.
3. Incorrect Contest Entry:
   Users who inadvertently enter the wrong contest or select the incorrect team have the option to request a refund before the contest entry deadline.

How to Request a Refund:

Users can initiate a refund request by contacting our customer support through the designated channels on the website or app.

During the refund request process, users are encouraged to furnish pertinent details such as their username, contest ID, and a comprehensive description of the issue encountered.

Review and Approval:

Refund requests will undergo meticulous evaluation on a case-by-case basis by the competent authorities at Dreaminninngs. In the event the issue aligns with the stipulated refund policy criteria, the request will be duly processed.

Refund Method:

Refunds will typically be disbursed using the same payment method employed for the initial contest enrollment.

It is important to note that the timeframe for refund processing may vary, typically ranging from 5 to 7 days, contingent upon the payment provider and other pertinent factors.

Conditions Not Eligible for Refund:

Entry fees for contests that have commenced or are currently underway are generally deemed ineligible for refunds.